IATA Aviation Courses

Airline Finance and Accounting Management
• Learn the basics of financial management and understand this role within the airline management team
• Improve your financial analysis skills
• Explore a functional approach to cost management
• Discover how to initiate, change and improve performance through practical airline case studies
Airlines Customer Service
• Become the expert that sets your airline apart for service excellence and customer loyalty
• Discover new trends in service and loyalty programs
• Improve communication skills, contact strategies and complaints management
• Explore cultural awareness issues and stress management techniques